FAQ

Questions, answered plainly.

For restaurant owners

What is Maitre Ahlan?

A digital host for your restaurant's WhatsApp. It answers guests in Gulf Arabic or English, takes bookings, refills cancelled tables from your waitlist and sends the owner a summary every Sunday.

Does it replace my team?

No. Your team confirms bookings. Large groups and complaints go to a named manager, and anything not on your approved menu is passed to your team.

Which languages does it speak?

Gulf Arabic and English. A native Arabic speaker reviews every Arabic answer before a restaurant goes live.

How does it answer menu and allergen questions?

Strictly from the menu you approve. It never says a dish is free of an allergen. For anything else, your team confirms.

Does it work with my booking system?

It works alongside the system you already use (for example SevenRooms). We confirm the integration with you before signing.

Who owns the WhatsApp number and the guest data?

You do. A data processing agreement is signed.

How are guests asked about offers?

At booking, as a separate yes. Offers go only to guests who said yes, only between 09:00 and 21:00 Qatar time. Each one names the restaurant and includes STOP.

How long does set-up take?

We set everything up face to face. The target is to go live on day 10 after kick-off.

Is Maitre Ahlan live yet?

Not yet. We are launching in Doha and talking to our first restaurants. Register your interest.

What does it cost?

We will go through a clear price list with you at your demo. Book a 5-minute demo.

For diners

Am I talking to a person?

No. Maitre Ahlan is an automated host. If you would like a person, say so: words such as "staff", "manager" or "human" pass the chat to the restaurant's team.

Will it remember my name?

Only if you agree. Otherwise it asks you each time.

Will I get offers?

Only if you said yes when you booked. Every offer names the restaurant and includes STOP. Reply STOP at any time.

Can I trust its answers about allergies?

Answers come from the restaurant's approved menu. For anything not on it, the restaurant's team confirms before you order.

Which restaurants can I book?

We are launching in Doha. Register your interest and we will tell you when the first restaurants are ready.

Something we have not answered? Contact us