Website and service terms

About us

These terms are offered by Maitre Ahlan, a pilot service run by its founders in Doha, Qatar pending the incorporation of a Qatari company ("Maitre Ahlan", "we").

Maitre Ahlan is in its pilot phase. The pilot is run by the founders of Maitre Ahlan pending the incorporation of a Qatari company. Once that company is formed, its legal name, commercial registration number and registered address will be published here, and it will take over the rights and obligations described in these documents.

Contact: [email protected].

For guests using WhatsApp

When you message a restaurant that uses Maitre Ahlan, an automated concierge answers on the restaurant’s behalf. It can take booking requests, answer questions using information the restaurant has approved, and pass you to a person at the restaurant whenever you ask.

• A booking is confirmed only when you receive a confirmation. The restaurant may decline or change a request.
• Your booking is with the restaurant, not with Maitre Ahlan. The restaurant is responsible for its service, food, prices and policies.
• The concierge can make mistakes. For allergies, dietary needs or anything important, ask to speak to the restaurant’s team.
• Please do not send unlawful, abusive or misleading messages.
• You can reply STOP at any time to stop marketing messages.

For restaurants

Restaurants that use the service do so under the Maitre Ahlan Standard Restaurant Agreement, which takes priority over these terms for restaurant accounts. You must keep your login details secure and only invite people authorised by your restaurant.

The Black Book

Restaurant pages in The Black Book are prepared with the restaurant and published only after approval. We try to keep details accurate, but hours, menus and prices can change: check with the restaurant before you go.

Using this website

You may browse and share links to this website for personal or business purposes. Do not copy our designs, text or brand, interfere with the site’s security, or scrape it at scale. Restaurant names, logos and photos belong to their owners and are shown with their approval.

Our responsibility

We provide the website and concierge with reasonable care, but we cannot promise they will always be available or error-free. To the extent Qatari law allows, we are not liable for indirect loss, or for losses caused by a restaurant, by WhatsApp or Meta, or by events outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law.

Privacy and cookies

How we handle personal data is explained in our privacy notice. Our use of cookies and similar storage is explained in our cookie notice.

Changes and governing law

We may update these terms; the date at the top shows the latest version. These terms are governed by the laws of the State of Qatar, and the courts of Qatar have jurisdiction.